FAQ
For any other questions not covered in the table below, please do not hesitate to contact us.
GENERAL QUESTIONS
What are the shipping times and costs?
Shipping times are around 10/12 working days. Shipping is free worldwide.
How can I contact you?
Simply send an email to info@magnet-mounts.com or by clicking the "Contact Us" button at the bottom of this page.
What payment methods do you accept?
We accept payments with any card and via Paypal.
How do returns and refunds work?
In the rare case in which any product (excluding those on promotion) ordered from our site arrives damaged or not working, we will immediately, depending on the customer's needs, proceed with either a refund or by sending a new product free of charge. It is possible to proceed with the return only and exclusively if the request is made within 30 days from the date of purchase.
We also inform you that return shipping will be free and the customer will not be charged any restocking fees.
If you have encountered problems with your order do not hesitate to contact us via email:
info@magnet-mounts.com
QUESTIONS RELATING TO THE PRODUCTS
What surfaces does the suction cup attach to?
The innovative magnetic holder can stick your phone on any smooth surface for taking photos, videos, chatting or watching movies.
What materials are the products made of?
All the products inside the store have a strong magnet in common.
- The Magnet suction cup consists of multiple single suction cups that hold your phone firmly on any clean and smooth surface and silicone strap design, super convenient to store and carry.
- The Magnet cable is Nylon braided with an aluminum alloy head.
- The Magnet cover is made with a flexible TPU frame, which highly defends the device from bumps, falls and scratches; Furthermore, the magnets make wireless charging faster.
Is there positive or negative feedback on the products?
After a series of checks carried out by our team, we found that these are the products whose quality we can guarantee 100% to our customers.